Customer Care Executives are inevitable part of an organization as they
are responsible for managing the customers. The prime aim of an
organization is to satisfy their customers. If they are not satisfied
with their service, then it will adversely affect the progress of an
organization. Customer care executives handle the queries, complaints
and feedbacks given by the customer. They efficiently deal with each
complaint and satisfy the customer by solving their problem. They also
give administrative support to the customer care team.
Qualifying Exam
To become a customer care executive one should pass their higher
secondary examination or its equivalent. Those who have completed
graduation can also pursue their career as customer care executive.
After obtaining any of these educational qualifications, one can apply
for the job of customer care executive available in various
organizations. They can get into higher positions after gaining
sufficient experience in the concerned field.
Who are eligible to apply?
Those who have passed higher secondary examination or its equivalent
can apply for the job of customer care executive. If they are interested
to pursue any degree course then they have to qualify the concerned
entrance test. After completing graduation, they can apply for the job
of customer care executive. To become a customer care executive, one
should qualify each stage of the recruitment process conducted by the
concerned organization. There will be a written test, group discussion
and interview. Some organizations will conduct interview right after the
written test without conducting the group discussion. Written skills of
the candidates will be tested during the written test. Communication
skills and personality of the candidates will be tested during the group
discussion and interview. Those who have qualified all the stages will
be selected for the job.
Key elements in the process
- Pass higher secondary examination or its equivalent
- Complete graduation in any stream (optional)
- Apply for the job
Skills required for a Customer Care Executive
The most important skill needed for a customer care executive is
exceptional communication and written skills. They should have good
knowledge about the functions of the customer care department of an
organization. They should have good problem solving skills and browsing
skills. Basic computer knowledge is essential for a customer care
executive. They should have good organizational and management skills.
